/* BABOO PULSE — design tokens (whitepaper visivo)
   - Pulse Green: #6FAE7F  (PULSE Portal accent)
   - Energy Amber: #D87B49 (PULSE Pro accent)
   - Ink: #21211F  (testo)
   - Bone: #F6F6F4 (background)
*/
:root {
  --pulse-green: #6FAE7F;
  --pulse-green-dark: #4F8C5F;
  --energy-amber: #D87B49;
  --ink: #21211F;
  --ink-soft: #56564F;
  --muted: #8A8A82;
  --bone: #F6F6F4;
  --paper: #FFFFFF;
  --line: #E4E4DE;
  --danger: #C0392B;
  --warn: #E0A23A;
  --ok: #6FAE7F;
  --shadow: 0 4px 12px rgba(33,33,31,0.06);
  --radius: 12px;
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; height: 100%; }
body {
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Inter, Roboto, system-ui, sans-serif;
  background: var(--bone);
  color: var(--ink);
  -webkit-font-smoothing: antialiased;
}
button { font: inherit; cursor: pointer; }
a { color: var(--pulse-green-dark); text-decoration: none; }
a:hover { text-decoration: underline; }
code { background: var(--line); padding: 0 4px; border-radius: 4px; font-size: 0.9em; }

/* ---------- Login ---------- */
.auth { display: flex; justify-content: center; align-items: center; min-height: 100dvh; padding: 24px; }
.auth-shell { width: 100%; max-width: 420px; }
.brand { text-align: center; margin-bottom: 24px; }
.brand .logo { display: inline-flex; align-items: center; gap: 10px; font-size: 22px; }
.brand strong { font-weight: 800; letter-spacing: 0.5px; }
.brand-text { color: var(--ink); }
.brand-text strong { color: var(--pulse-green-dark); }
.pulse-mark {
  display: inline-block; width: 14px; height: 14px;
  background: var(--pulse-green); border-radius: 50%;
  box-shadow: 0 0 0 4px rgba(111,174,127,0.2);
  animation: pulse 1.6s ease-in-out infinite;
}
@keyframes pulse {
  0%, 100% { box-shadow: 0 0 0 4px rgba(111,174,127,0.2); }
  50%      { box-shadow: 0 0 0 10px rgba(111,174,127,0.0); }
}
.tagline { color: var(--muted); margin: 8px 0 0; font-size: 14px; }
.card {
  background: var(--paper);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 24px;
  box-shadow: var(--shadow);
}
.card h1 { font-size: 20px; margin: 0 0 4px; }
.muted { color: var(--muted); }
.muted.small { font-size: 12px; }
.card label { display: block; font-size: 13px; margin: 14px 0 6px; color: var(--ink-soft); }
.card input {
  width: 100%; padding: 12px 14px; border: 1px solid var(--line);
  border-radius: 10px; font-size: 16px; background: var(--bone);
}
.card input:focus { outline: 2px solid var(--pulse-green); border-color: var(--pulse-green); background: var(--paper); }
.btn {
  display: inline-flex; align-items: center; justify-content: center;
  border: 0; border-radius: 10px; padding: 12px 16px; font-weight: 600;
  width: 100%; margin-top: 18px;
}
.btn-primary { background: var(--pulse-green-dark); color: white; }
.btn-primary:hover { background: var(--pulse-green); }
.btn-primary:disabled { opacity: 0.6; cursor: not-allowed; }
.btn-secondary { background: var(--paper); border: 1px solid var(--line); color: var(--ink); }
/* PULSE Pro accent button (Energy Amber) — entry verso /pro */
.btn-pro {
  background: var(--paper); color: var(--energy-amber);
  border: 1px solid var(--energy-amber); margin-top: 10px;
}
.btn-pro:hover { background: var(--energy-amber); color: var(--paper); }
/* Quando il form switcha intent=pro, il btn-primary diventa amber */
.btn.btn-primary.btn-pro { background: var(--energy-amber); color: var(--paper); border: 0; }
.btn.btn-primary.btn-pro:hover { background: #c06a3d; }
.btn-link {
  background: transparent; border: 0; color: var(--pulse-green-dark);
  text-align: left; padding: 4px 0; display: block; font-size: 13px;
}
.demo { margin-top: 20px; padding-top: 16px; border-top: 1px dashed var(--line); }
.error {
  margin-top: 14px; padding: 10px 12px; background: #FCEBEA;
  color: var(--danger); border-radius: 8px; font-size: 13px;
}
.legal { text-align: center; color: var(--muted); font-size: 12px; margin-top: 16px; }

/* ---------- Portal SPA ---------- */
.portal { display: flex; flex-direction: column; min-height: 100dvh; }
.topbar {
  position: sticky; top: 0; z-index: 5;
  background: var(--paper); border-bottom: 1px solid var(--line);
  padding: 12px 16px; display: flex; justify-content: space-between; align-items: center;
}
.topbar .logo { display: inline-flex; align-items: center; gap: 8px; font-size: 16px; }
.topbar .user { display: flex; align-items: center; gap: 10px; font-size: 13px; }
.topbar .tier-badge {
  font-size: 11px; padding: 3px 8px; border-radius: 999px;
  background: var(--bone); color: var(--ink-soft); border: 1px solid var(--line);
}
.topbar .tier-care { background: #E8F4EB; color: var(--pulse-green-dark); border-color: #C5E0CC; }
.topbar .logout { background: transparent; border: 0; color: var(--muted); font-size: 13px; }

.main {
  flex: 1; padding: 16px; padding-bottom: 96px;
  max-width: 720px; margin: 0 auto; width: 100%;
}
.section { display: none; }
.section.active { display: block; animation: fadeIn 0.2s ease; }
@keyframes fadeIn { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }
.section h2 { font-size: 22px; margin: 8px 0 16px; }
.section h3 { font-size: 15px; margin: 18px 0 8px; color: var(--ink-soft); text-transform: uppercase; letter-spacing: 0.5px; }

.kpi-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; }
.kpi {
  background: var(--paper); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 14px; box-shadow: var(--shadow);
}
.kpi .v { font-size: 22px; font-weight: 700; color: var(--ink); }
.kpi .v.up { color: var(--pulse-green-dark); }
.kpi .v.down { color: var(--energy-amber); }
.kpi .lbl { font-size: 12px; color: var(--muted); text-transform: uppercase; letter-spacing: 0.5px; margin-bottom: 4px; }
.kpi .delta { font-size: 12px; margin-top: 4px; }

.semafori { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; margin-top: 12px; }
.sem {
  background: var(--paper); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 12px; display: flex; align-items: center; gap: 10px;
}
.sem .dot { width: 10px; height: 10px; border-radius: 50%; flex-shrink: 0; }
.sem .dot.ok { background: var(--ok); }
.sem .dot.warn { background: var(--warn); }
.sem .dot.err { background: var(--danger); }
.sem .dot.na { background: #C7C7C0; }
.sem .label { font-size: 13px; }

.list { display: flex; flex-direction: column; gap: 10px; }
.row {
  background: var(--paper); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 14px; box-shadow: var(--shadow);
}
.row .row-title { font-weight: 600; margin-bottom: 4px; }
.row .row-meta { font-size: 12px; color: var(--muted); display: flex; gap: 10px; flex-wrap: wrap; }
.row .row-body { font-size: 14px; color: var(--ink-soft); margin-top: 6px; }
.badge {
  display: inline-block; padding: 2px 8px; border-radius: 999px;
  font-size: 11px; font-weight: 600;
}
.badge.ok { background: #E8F4EB; color: var(--pulse-green-dark); }
.badge.warn { background: #FCEAD6; color: #B86A23; }
.badge.urgent { background: #FCEBEA; color: var(--danger); }
.badge.info { background: var(--bone); color: var(--ink-soft); border: 1px solid var(--line); }
.badge.amber { background: #FCEAD6; color: #B86A23; }

.banner {
  background: linear-gradient(135deg, #E8F4EB 0%, #FCEAD6 100%);
  border-radius: var(--radius); padding: 14px 16px; margin-bottom: 14px;
  display: flex; align-items: flex-start; gap: 12px; position: relative;
}
.banner.collapsed .banner-body { display: none; }
.banner .banner-icon {
  width: 28px; height: 28px; border-radius: 50%; flex-shrink: 0;
  background: var(--pulse-green-dark); color: white;
  display: flex; align-items: center; justify-content: center; font-size: 14px;
}
.banner .banner-content { flex: 1; }
.banner .banner-title { font-weight: 600; font-size: 14px; }
.banner .banner-body { font-size: 13px; color: var(--ink-soft); margin-top: 4px; }
.banner .banner-actions { margin-top: 10px; display: flex; gap: 8px; }
.banner .banner-cta {
  background: var(--ink); color: white; border: 0;
  padding: 8px 14px; border-radius: 8px; font-size: 13px; font-weight: 600;
}
.banner .banner-close {
  position: absolute; top: 8px; right: 8px;
  background: transparent; border: 0; color: var(--muted); font-size: 16px;
}

.ticket-form { display: flex; flex-direction: column; gap: 10px; margin-top: 12px; }
.ticket-form input, .ticket-form select, .ticket-form textarea {
  padding: 10px 12px; border: 1px solid var(--line); border-radius: 10px; font: inherit; background: var(--bone);
}
.ticket-form textarea { min-height: 90px; resize: vertical; }
.ticket-form .actions { display: flex; gap: 8px; }
.ticket-form .actions .btn { flex: 1; margin: 0; }

.bottom-nav {
  position: fixed; bottom: 0; left: 0; right: 0; z-index: 4;
  background: var(--paper); border-top: 1px solid var(--line);
  display: flex; justify-content: space-around; padding: 8px 4px;
  padding-bottom: max(8px, env(safe-area-inset-bottom));
}
.bottom-nav button {
  flex: 1; background: transparent; border: 0; color: var(--muted);
  display: flex; flex-direction: column; align-items: center; gap: 2px;
  padding: 6px 4px; font-size: 11px;
}
.bottom-nav button .nav-icon { font-size: 18px; line-height: 1; }
.bottom-nav button.active { color: var(--pulse-green-dark); }

/* Chat FAB + panel */
.fab {
  position: fixed; right: 16px; bottom: 80px; z-index: 6;
  width: 56px; height: 56px; border-radius: 50%; border: 0;
  background: var(--pulse-green-dark); color: white; font-size: 22px;
  box-shadow: 0 6px 18px rgba(79,140,95,0.4);
}
.fab:hover { background: var(--pulse-green); }
.chat-panel {
  position: fixed; right: 0; bottom: 0; left: 0; top: 0; z-index: 10;
  background: var(--bone); display: none; flex-direction: column;
}
.chat-panel.open { display: flex; }
.chat-header {
  padding: 12px 16px; background: var(--paper); border-bottom: 1px solid var(--line);
  display: flex; justify-content: space-between; align-items: center;
}
.chat-header strong { font-size: 15px; }
.chat-header .close {
  background: transparent; border: 0; color: var(--ink-soft); font-size: 20px;
}
.chat-msgs { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 10px; }
.msg {
  max-width: 80%; padding: 10px 14px; border-radius: 14px;
  font-size: 14px; line-height: 1.45; word-wrap: break-word;
}
.msg.assistant {
  background: var(--paper); border: 1px solid var(--line);
  align-self: flex-start; border-bottom-left-radius: 4px;
}
.msg.user {
  background: var(--pulse-green-dark); color: white;
  align-self: flex-end; border-bottom-right-radius: 4px;
}
.msg .msg-meta { font-size: 11px; color: var(--muted); margin-top: 4px; }
.quick-actions { display: flex; flex-wrap: wrap; gap: 6px; padding: 0 16px 8px; }
.quick-actions button {
  background: var(--paper); border: 1px solid var(--line);
  padding: 8px 12px; border-radius: 999px; font-size: 12px; color: var(--ink-soft);
}
.quick-actions button:hover { border-color: var(--pulse-green); color: var(--pulse-green-dark); }
.chat-input {
  padding: 10px 12px; background: var(--paper); border-top: 1px solid var(--line);
  display: flex; gap: 8px; padding-bottom: max(10px, env(safe-area-inset-bottom));
}
.chat-input input {
  flex: 1; padding: 12px 14px; border: 1px solid var(--line);
  border-radius: 999px; background: var(--bone); font: inherit;
}
.chat-input button {
  background: var(--pulse-green-dark); color: white; border: 0;
  padding: 0 18px; border-radius: 999px; font-weight: 600;
}
.quota-line { padding: 6px 16px; font-size: 11px; color: var(--muted); text-align: center; }

@media (min-width: 768px) {
  .kpi-grid { grid-template-columns: repeat(4, 1fr); }
  .semafori { grid-template-columns: repeat(4, 1fr); }
  .chat-panel { left: auto; top: auto; right: 16px; bottom: 80px; width: 380px; height: 540px; border-radius: var(--radius); border: 1px solid var(--line); box-shadow: 0 12px 40px rgba(33,33,31,0.18); overflow: hidden; }
  .chat-msgs { padding: 14px; }
}